Refund policy
At Sparescrate, we strive to ensure you're fully satisfied with your purchase. If for any reason you need to return an item, our 30-day return policy makes the process simple and transparent.
✅ Return Eligibility
You have 30 days from the date of delivery to request a return.
To be eligible:
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The item must be unused, uninstalled, and in the same condition as received
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Must include original packaging, tags, and proof of purchase
To start a return, email us at 📧 sales@sparescrate.com.
Returns must be sent to the following address:
📦 [INSERT RETURN ADDRESS]
Important: Do not send returns without first contacting us. Unauthorized returns will not be accepted.
🔧 Damaged or Incorrect Parts
Please inspect your order upon delivery. If your part arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.
🚫 Non-Returnable Items
Certain products cannot be returned, including:
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Special order or custom-made parts
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Electrical components (due to risk of improper installation)
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Hazardous materials, such as flammable automotive fluids
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Clearance or sale items
If you're unsure about your item’s return eligibility, feel free to contact us.
🔄 Exchanges
Need a different part? The fastest way is to return the original item (once approved), and place a new order for the correct part.
🇪🇺 EU Customers – 14-Day Cooling-Off Period
If your order is being shipped within the European Union, you are entitled to cancel or return your order within 14 days for any reason. The item must be unused, in original packaging, and include proof of purchase.
💳 Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
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Approved refunds will be issued to your original payment method within 10 business days
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Bank processing times may vary
If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at sales@sparescrate.com